Brakes Plus Customer Warranty & Satisfaction

IF YOU ARE NOT COMPLETELY SATISFIED WITH YOUR SERVICE, PLEASE CONTACT US. ALL WARRANTY WORK MUST BE COMPLETED BY BRAKES PLUS. WE CAN NOT AUTHORIZE OUR WARRANTY WORK TO BE DONE BY ANOTHER FIRM.

It is our goal to make sure that every customer leaves brakes plus with a positive experience. If you have a concern regarding your experience at Brakes Plus, immediately contact the store manager. Stores are staffed with a manager who has the authority to resolve the situation for the customer. The manager will make every reasonable effort to make the situation right for the customer.

If you are having a problem with the vehicle’s operation, please call the manager at the store where the repairs were done. The manager will do everything possible to schedule the vehicle within 24 hours. If an emergency should occur while you are traveling, please call any Brakes Plus location to assist you in finding the nearest Brakes Plus location.

If the store manager is unable to resolve the situation to your satisfaction, please email Brakes Plus management at myservice@brakesplus.com with the following information: the store you went to, your contact information and details of your experience. Your email will be responded to by a corporate representative within 24 business hours.

LIMITED WARRANTY

PARTS

LABOR

Brake Pads See Invoice Detail 6 months / 6,000 miles
Rotors / Drums 12 months / 12,000 miles 6 months / 6,000 miles
Brake Hydraulics 24 months / 24,000 miles 6 months / 6,000 miles
Brake Hardware 12 months / 12,000 miles 6 months / 6,000 miles
Alignment / Wheel Balance 3 months / 3,000 miles 3 months / 3,000 miles
Shocks / Struts Lifetime Warranty 6 months / 6,000 miles
Steering / Front End Linkages Lifetime Warranty 6 months / 6,000 miles
CV Axles / CV Boots / U-Joints Lifetime Warranty 6 months / 6,000 miles
Fluids N/A N/A
A/C Parts 12 months / 12,000 miles 6 months / 6,000 miles
A/C Freon & recharge 3 months / 3,000 miles 3 months / 3,000 miles
Belts / Hoses 12 months / 12,000 miles 6 months / 6,000 miles
Wiper Blades / Headlights / Bulbs 3 months / 3,000 miles 3 months / 3,000 miles
Batteries See Invoice Detail 6 months / 6,000 miles
Starters / Alternators 12 months / 12,000 miles 6 months / 6,000 miles
Exhaust 12 months / 12,000 miles 6 months / 6,000 miles
Water Pumps 12 months / 12,000 miles 6 months / 6,000 miles
Radiators Lifetime Warranty 6 months / 6,000 miles

*Applies to private passenger cars & light trucks
*All warranties apply to the original customer
*All warranties are subject to driver abuse / neglect or vehicle malfunction / accident
*Parts not listed above are covered under a 12 month / 12,000 mile warranty
*Original Equipment parts carry a 12 month / 12,000 mile warranty
*All warranties are as stated above unless specified otherwise
*Additional repairs at standard pricing may be necessary when performing warranty work to restore the vehicle to safe proper operation
*The original invoice should be presented by the customer to ensure proper warranty
*Commercial use vehicles are subject to decreased warranty periods due to extreme usage

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