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Brakes Plus Warranty & Satisfaction

ALL WARRANTY WORK MUST BE COMPLETED BY BRAKES PLUS. WE CANNOT AUTHORIZE OUR WARRANTY WORK TO BE DONE ELSEWHERE.

It is our goal to make sure that every customer leaves Brakes Plus with a positive experience. If you have a concern regarding your experience at Brakes Plus, please contact the store manager immediately. Stores are staffed with a manager who has the authority to resolve the situation for the customer. The manager will make every reasonable effort to make the situation right for the customer.

If you are having a problem with the vehicle’s operation, please call the manager at the store where the repairs were performed. The manager will do everything possible to schedule your vehicle within 24 hours. If an emergency should occur while you are traveling, please contact any Brakes Plus location to assist you in finding the nearest location to you.

If the store manager is unable to resolve the situation to your satisfaction, please email Brakes Plus management at feedback@brakesplus.com with the following information: the store you visited, your contact information, and details of your experience. Your email will be responded to by a corporate representative within 24 business hours.

  • LIMITED WARRANTY PARTS LABOR

  • Brake Pads Parts:See Invoice Detail Labor:6 months / 6,000 miles

  • Rotors / Drums Parts:12 months / 12,000 miles Labor:6 months / 6,000 miles

  • Brake Hydraulics Parts:24 months / 24,000 miles Labor:6 months / 6,000 miles

  • Brake Hardware Parts:12 months / 12,000 miles Labor:6 months / 6,000 miles

  • Alignment / Wheel Balance Parts:3 months / 3,000 miles Labor:3 months / 3,000 miles

  • Shocks / Struts Parts:Lifetime Warranty Labor:6 months / 6,000 miles

  • Steering / Front End Linkages Parts:Lifetime Warranty Labor:6 months / 6,000 miles

  • CV Axles / CV Boots / U-Joints Parts:Lifetime Warranty Labor:6 months / 6,000 miles

  • Fluids Parts:N/A Labor:N/A

  • A/C Parts Parts:12 months / 12,000 miles Labor:6 months / 6,000 miles

  • A/C Freon & recharge Parts:3 months / 3,000 miles Labor:3 months / 3,000 miles

  • Belts / Hoses Parts:12 months / 12,000 miles Labor:6 months / 6,000 miles

  • Wiper Blades / Headlights / Bulbs Parts:3 months / 3,000 miles Labor:3 months / 3,000 miles

  • Batteries Parts:See Invoice Detail Labor:6 months / 6,000 miles

  • Starters / Alternators Parts:12 months / 12,000 miles Labor:6 months / 6,000 miles

  • Exhaust Parts:12 months / 12,000 miles Labor:6 months / 6,000 miles

  • Water Pumps Parts:12 months / 12,000 miles Labor:6 months / 6,000 miles

  • Radiators Parts:Lifetime Warranty Labor:6 months / 6,000 miles

Disclaimer: All warranties are as stated above unless specified otherwise. Applies to private passenger cars & light trucks. Commercial use vehicles are subject to decreased warranty periods due to extreme usage. All warranties apply to the original customer. All warranties are subject to driver abuse / neglect or vehicle malfunction / accident. Parts not listed above are covered under a 12 month / 12,000 mile warranty. Original Equipment parts carry a 12 month / 12,000 mile warranty. Additional repairs at standard pricing may be necessary when performing warranty work to restore the vehicle to safe proper operation. The original invoice should be presented by the customer to ensure proper warranty.

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