Brakes Plus Plano Ohio Drive | Oil Change & Automotive Repair Service
8620 Ohio Dr. Plano, TX 75024 | (972) 377-6599
Brakes Plus customer review, submitted via Yelp.
First, Anthony and Matt are hilarious and made waiting in the waiting area a blast. They also have wi-fi here so I was able to work while I was sitting there at one of the two little mini desks they have. (Convenient and awesome? Yes.)
I think the main reason I wanted to post this review was that they were honest with me about what I needed. I had come in because I’d done my original brake job on my 8 year old car at a different Brakes Plus location and wanted to come back when I thought they were squeaking and the pads might be low. Instead of just telling me I needed to replace them and taking my money, the guys were honest and told me I had 1/2 the pads left and didn’t need to worry about it. They did mention some other things I could do, but there was NO pressuring sales tactics. It was just a “hey, FYI, if you wanna do this since you’re here.” I ended up doing one of them and they even gave me a coupon that was floating around that I hadn’t had!
Such a positive customer service experience and I’m so glad to know that (it seems) all the locations for this company are run honestly and with nice, fun staff!