Brakes Plus Customer Review Plano Ohio Drive 4-25-2015

Brakes Plus Plano Ohio Drive | Oil Change & Automotive Repair Service
8620 Ohio Dr. Plano, TX 75024 | (972) 377-6599

Brakes Plus customer review, submitted via Brakes Plus Customer Service Online Form.

Mr. Gann:  I just want to let you know I was at Store # 304 to get an Alignment & Blake (tech) noticed a loud sound coming from my Lexus.  (Which I also noticed).  But he & Brian called this to my attention & explained it was an exhaust pipe that had cracked & needed to be replaced.

They assured me I was OK to drive it but to get this taken care of soon.  I did have my alignment done that day & also agreed to have Brakes Plus  (Brian) order the necessary parts to get this repaired.

Brian went beyond the scope of his job to investigate the correct part needed.  He checked w/Lexus dealers to make sure the part was correct & found out I did not need a bracket (as it appeared). He also researched to try to find the part elsewhere (which would be less expensive).

The parts arrived & were installed perfectly.  No loud noise!!.  Blake & Brian explained the repair & made sure I understood what was repaired.  Also, they looked over the car to make sure nothing else needed repair.

I definitely will be back to have my oil change/gasket when needed & if & when I need brakes, I will be BACK.

Blake & Brian need to be recognized for outstanding service & customer relations.

Great Team..I will definitely recommend Brakes Plus. Their honesty & customer care is valued.

Blake is an outstanding technician & Brian is a great Customer Service representative..Great Team.. 

Joyce B.