Brakes Plus Papillion | Oil Change & Automotive Repair Service
10050 S 71st Ave Cir Papillion, NE 68133 | (402) 401-2295
Brakes Plus customer review, submitted via Google.
I went in today to Brakes Plus with an appointment to have my car’s alignment fixed. I had the great pleasure of dealing with Ernie! He got my car out for a test drive and when he came back he didn’t have great news. When he gave me the news of what all needed to be done to my car, he had me go back to the car as it was up in the air and point out exactly what was wrong. He then sat with me in the waiting area and went over all those things with prices and why they needed fixed and really made sure I understood what he was saying. To say I received great customer service would be an understatement. I felt like I was one of his daughters and he was explaining this me because he cared. I know it’s a shop and of course they want and need to make money, but not once did I feel pressured or talked into anything. The gentleman who shuttled me home was just as great to deal with. Made sure I was comfortable and talked to me on the ride home. It costed me a pretty penny that’s for sure, but I know they did an awesome job too! When I picked up the car, it was just as great an experience. He explained everything again and I definitely will be back here for any of my mechanical needs! This place is awesome! That’s coming from a female.