Brakes Plus Customer Review East Colorado Springs 12-21-2012

Brakes Plus East Colorado Springs | Oil Change & Automotive Repair Service
5715 Palmer Park Blvd Colorado Springs, CO 80915 | (719) 638-6263

Brakes Plus customer review, submitted via Yelp.

I’m a big big fan of this place. I was borrowing my friends car for a few months while dealing with the ashes of my stolen car and therefore took care of all the maintenance and upkeep of the car. It’s going to sound absolutely nuts to most people, but I’m used to having all my maintenance done at my old FIAT dealership since it came with the purchase of the car. I was completely up in the air when it came to what to do with this particular car and I was new to the area and knew no local mechanics.

While I was getting some exterior touch up done to the car, I asked the guys behind the counter who they trusted with a simple oil change and I was directed here. Imagine my skepticism when I Yelped this place and found that no one reviewed this place yet! Ah, but someone has to be that first person so why not me?

I called early in the morning, made an appointment for the afternoon and filled out some minimal paperwork. In the past when I’ve had oil changes done, my time was filled with reading books, magazines, and homework. This time, I barely got my hands washed, book out and the first page read before my name was called and the car backed up out of the garage.

I have to give a shout-out to Mike as well. While I was trying to read the first page of my book, a woman walked in and asked for an appointment on the spot. Apparently, she was referred to this place by another location since they were all booked up. The phone at this location wasn’t working so they couldn’t confirm an appointment for her and she came by anyway with her two kids. It looked like Mike was all booked up and the woman did not want to take no for an answer. Her demeanor turned from sweet to sour instantly and you could tell she wanted to cuss him out for something he had no control over. The appointments were all booked for the day, he didn’t promise her anything but her time constraints for the day were making her really stressed. He was totally professional and handled it so well.

I got a quick oil change from a knowledgeable and courteous staff with a show to boot. I think that deserves 5 stars.

Jessica K.

Yelp Review