Brakes Plus Customer Review West Colorado Springs 7-16-2015

Brakes Plus West Colorado Springs | Oil Change & Automotive Repair Service
740 Abbot Ln Colorado Springs, CO 80905 | (719) 575-9300

Brakes Plus customer review, submitted via Brakes Plus Customer Service Online Form.

Kudos! to your mechanic, Josh.

I’ve been a Brakes Plus customer for many years, primarily because of Josh. While the other staff have always taken very good care of me, I learned to rely on Josh’s unique expertise as a mechanic.

When Josh went to another BP across town, I continued to use the store more convenient to my home. I recently took my ’94 Camry in to check out a disturbing noise. The manager took the car out for a drive and said that he couldn’t find any specific problem, adding that “it’s just a symptom of age.” To the manager’s credit, he was busy and I walked in without an appointment. I appreciated him taking the time to stop what he was doing to assist me.

The noise continued to  bother me — it just didn’t feel right, so I took my car to Josh to check out. Sure enough, he found a bad water pump, that if not replaced, would have created major problems. He showed me the pump while my car was on the rack and again, after he took it out. He always patiently explains the problem and the solution, so I can understand. That’s important when cars are a foreign language.

At the same time, my electric locks weren’t working. Of course, Josh worked his magic on that issue too. In fact, the replacement part was no longer made, but Josh found a workaround. The guy is an auto Surgeon. He approaches his work with the Intention, Talent, and Patience to find the source of an issue. GIVE HIM A BIG RAISE!

Marjorie