Brakes Plus Customer Review North Colorado Springs 6-24-2015

Brakes Plus North Colorado Springs | Oil Change & Automotive Repair Service
1595 Briargate Blvd Colorado Springs, CO 80920 | (719) 534-0300

Brakes Plus customer review, submitted via Brakes Plus Customer Service Online Form.

Thank you brakes plus! I had gotten my oil change at the local Firestone and they told me I needed to replace my serpentine belt. I thought that was odd since I had it replaced at Brakes Plus less than a year ago. I told the folks at Firestone that I will try to call Brakes Plus to see if it was still under warranty. When I called your Colorado Springs Briargate store, Joey answered and was amazing and very willing to help. We made an appointment for the following day after work. However, I was able to make it over to your store at about 5:45 p.m. that same day. I had every intention of just dropping off the vehicle so they could work on it the following day and I could pick it up after work. However, Joey was quick to check out the vehicle and noticed that the serpentine belt was in good condition and just needed to be adjusted. He sent Luke out to make the adjustment and had me going on my way in less than 5 minutes! I am exceptionally grateful that they gave the additional effort right at closing and could have easily deferred it to the next day. In addition, their honesty and amazing customer service will not be forgotten. I will be a lifetime customer! Thank you again!

Lesley M.