Brakes Plus Avondale | Oil Change & Automotive Repair Service
13065 W Rancho Santa Fe Blvd., Avondale, AZ 85392 | (623) 935-9166
Brakes Plus customer review, submitted via Yelp.
I was so happy to learn that some companies understand the value of good customer service and how caring about the customer experience will lead to long term customers! I went to Brakes Plus for my last oil change b-c they were close to my house. I was happy to discover that they know what they’re talking about, don’t try to talk you into anything you don’t honestly need, and do their best to get you the best deal cost-wise they can! As I sat there waiting for my oil change-tire rotation I noticed that most of the people coming in were return customers from the sounds of it (not something you see everywhere) which told me people liked and trusted this place when they had options of where to go.
Well I went back for my 2nd oil change today at Brakes Plus and was even more impressed! I had an 8am appointment for my oil change and a 9am Allergist appt around the corner. They put a rush on my oil change to try to get me out before my Dr. appt even though I said I’d gladly walk the few blocks. When the oil filter they needed hadn’t arrived in time they handed me the keys to their Brakes Plus car and told me to take that to my Dr. appt and they’d have my car ready when I got back. . . and they DID!
I work in customer service and have been totally disheartened with how most companies nowadays don’t seem to care AT ALL for customer service. Brakes Plus is a great place who does good service and has fun, friendly employees. . . but on top of that they REALLY CARE about keeping you as a customer! I’ve already made my sister switch to getting her oil changed here too!