Testimonials
"I would like to to express my gratitude for the service I received today. I never liked those "brake places", and I was somewhat cautious in my approach. However, I was surprised with the thoughtful treatment and thorough explanation of my car's issues. If there is someone to thank other than those that helped me today, possibly someone who enforces respectful behavior and thoughtfulness as a company policy, then pass along the thanks."~Sean
"Let me start off by saying that never in my twenty-one years of life have I had the pleasure of interacting with a more stalwart and upstanding customer-facing mechanic. Chad Meester, an employee of your Highlands Ranch East store, has time and time again proven that there are still reputable, trustable, and reliable mechanics in this penny-pinching, corner-cutting world we live in.
In my recent interaction with Chad (as with prior interactions), he tackled the ridiculous quote assessed by my dealership head on, explaining to the less mechanically inclined (Me) exactly what I was being charged for. By being patient with my questions and giving me a few intricate details of the repair process, I got a much better look at where my money was going, pulling me from the dark and giving me just one more reason to continue my patronage of Brakes Plus®.
May I never have to look for another mechanic."
~Evan
"Kudos to the employee who handled my visit! I apologize though because I cannot remember his name. If all your employees are as courteous and thorough as him, then you have a great staff and quite possible a fantastic training program. Specific information about the location I visited is included below.
I had visited several other companies previously, requesting several specific repairs be done on my vehicle, and quite frankly, I was totally disappointed with everything. The first such repair was the brakes, I wasn’t experiencing any problems, I just knew it was time to get them serviced. About a week after the repair the brakes started squealing, so I returned to the shop and they said it was normal and shouldn’t last more than a week, so I waited. About a month later, my vehicle was due for an oil change, so when I took it in for that, to different company, I asked them to inspect the brakes, since the squealing had gotten much worse. I also asked them to check the shocks and struts, rotate the tires and check the alignment because the whole “ride” of my vehicle just seemed to be getting “loose”. They rotated the tires and informed me that the brakes, shocks, struts and alignment were fine. The squealing brakes continued to get worse, and now I had a noticeable pull to the right, a shimmy in the steering wheel, and it felt looser than ever. I rode it this way for about a week and planned to go back to the second company again this weekend, but then I got one of your coupons in the mail. I figured, Hummmm… I have a brake problem, and these guys have “Brakes” in their name – maybe I should have them look at my brakes. So I made an appointment to have them just check out my brakes and brought my vehicle in yesterday.
Within 20 minutes of my arrival, the nice gentleman I mentioned earlier had me in the back explaining what they found. He showed me how the front brakes had been improperly installed and explained how that would cause the squealing and that it would get progressively worse and damage the brake pads – very knowledgeable. He also showed me that the rear drums had been improperly machined past recommended specs and suggested new drums. He then mentioned that the shocks and struts looked old and worn and asked if I had been experiencing any problems with them. My answer was of course “Yes”. He then explained the current special and that they would have to do an alignment at the same time. I’m thinking “Great!” He then asked about my transmission, fuel injectors, spark plugs and wires. You know: this guy was impressive, knowledgeable, and confident, so I agreed to get all this done as well. I also got the impression that if I were to say no to any of these repairs; it would have been fine with him. I really do not believe he would have tried to pressure me into any of them. If you’re taking votes for employee of the month, he’s got my vote.
OK, but all this was pre-maintenance, the true test would come after the repairs were made. And once again I am impressed and this time pleased with the work. The ride home last night was smooth and felt very tight. There is still a slight shimmy in the steering wheel (considerably less than before), but I think that is the tires, which I need to replace before this coming winter anyway. And there used to be an annoying squeak that sounded like it was coming from the engine compartment, which has apparently gone away.
Don’t worry, I’ll be back!"
~Michael
"I wanted to take a minute to let you know how impressed I am with Brakes Plus®. I just moved to Parker from Colorado Springs and was a bit worried about switching from "my" Brakes Plus®. However, I just received service from the shop in Parker and all my fears were put to rest. How refreshing it is to find a chain of stores that have consistent friendliness and customer service. My car has always been ready for pick up during the time I've been quoted (imagine). The staff never hesitates to go the extra mile. In Colorado Springs I went to Brakes Plus® to find out how much it would cost me to have a headlight put in. The employee did it for free and wouldn't even take the tip I offered. His only reply... come to us when you need anything else. Ever since that day I have been a loyal customer. Please don't ever change and thank you for giving me a place to bring my car that is hassle and worry free. I have also been telling my friends and family to go to you and the ones that have agree with me."
~Denise
Brakes Plus Corporate
6911 S. Yosemite St • Centennial, CO 80112
ph: 303-221-8600 • fax: 303-221-8700
6911 S. Yosemite St • Centennial, CO 80112
ph: 303-221-8600 • fax: 303-221-8700